PRIVACY AND GOVERNANCE POLICY REGARDING PERSONAL DATA PROTECTION
Last updated: February 10, 2025
1. Objective, scope and users
Our privacy notice was last updated on February 10, 2025. This privacy notice describes our policies and procedures regarding the collection, use, and disclosure of your information when you use our various services and informs you of your privacy rights and how the law protects you.
We use your personal data to provide and improve our services while enhancing your customer experience with Métal Marquis Inc. By using our contact methods, you agree to the collection and use of information in accordance with this privacy notice.
2. Collection and use of your personal data
2.1. What data do we collect?
Our company collects the following data:
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First and last name
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Company (if applicable)
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Phone number
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Email address (personal or professional)
Website usage data
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Geographic data
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Type of browser (Explorer, Firefox, etc.) and operating system (Windows, macOS, etc.) used
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Date and time of the visit
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Pages viewed and requests
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Referring website address (if the user accesses the Métal Marquis Inc. website from another site)
If you access the site with a mobile device, the following information may be collected:
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The type of mobile device you use
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Your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data
2.1.1. Tracking technologies and cookies
For more information on the use of cookies, please refer to your cookie preferences.
2.2. How do we collect your data?
You directly provide our company with most of the data we collect. We collect data and process data:
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When placing orders or requesting information about our products or services.
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When you sign contracts or issue purchase orders for products and services.
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When you participate in inspections, audits, or technical tests on our facilities or services.
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During your participation in training sessions or technical demonstrations organized by our company.
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When you communicate with our customer service to report technical issues, request assistance, or ask for additional information.
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When you complete satisfaction surveys or provide feedback on our products or services.
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When you access our digital portals or platforms.
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When you visit our industrial sites or facilities, and information is collected for security reasons.
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When you interact with our sales or technical teams at trade shows, industrial fairs, or professional meetings.
3. Use of your personal data
Our company collects your data so that we can:
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Process your orders and manage your customer or supplier accounts.
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Prepare and manage quotes, contracts, purchase orders, and invoices.
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Ensure the delivery, installation, and maintenance of your products.
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Provide you with technical support and after-sales services, particularly in the event of a breakdown or malfunction.
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Customize our products or solutions based on your specific needs or requested technical specifications.
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Perform remote diagnostics or collect performance data via connected systems to anticipate preventive maintenance needs.
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Send you emails with special offers or recommendations for complementary products and services that could improve your industrial operations.
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Organize training sessions or technical webinars to maximize the efficiency and safety of your equipment.
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Conduct satisfaction surveys to improve the quality of our products and services.
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Comply with regulatory and legal requirements, particularly regarding traceability, industrial safety, or environmental standards.
We are committed to not sharing, selling, or transmitting your personal information to partner companies or third parties, unless necessary to fulfill legal or contractual obligations, and in such cases, only with your consent.
4. How do we store your data and how long do we keep it?
Our company securely stores your data in certified data centers that comply with international security standards. We apply strict protection measures, such as data encryption, firewalls, and restricted access protocols, to ensure the confidentiality and integrity of your information.
Our company will retain your personal and contractual data for the duration of our contractual relationship and up to five years after its end, in accordance with legal requirements. Once this period has elapsed, we will securely delete your data using permanent deletion methods.
5. Commercialization
Our company would like to send you information about our products and services that we think you might enjoy.
If you have agreed to receive marketing communications, you can always opt out at any time.
To opt out, you can click on the unsubscribe link included in every marketing email we send you.
We are committed to respecting your choices and processing your request as quickly as possible. Once unsubscribed, you will no longer receive any marketing communications from us.
6. Transfer of your personal data
Your information, including personal data, is processed at the company's operating offices and in any other places where the parties involved in the processing are located. This means that this information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.
Your consent to this privacy notice followed by your submission of such information represents your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice, and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.
7. Disclosure of your personal data
7.1. Business transactions
If the Company is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy notice.
7.2. Legal enforcement
Under certain circumstances, the Company may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (for example, a court or a government agency).
7.3. Other legal requirements
The Company may disclose your personal data in the good faith belief that such action is necessary to:
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Comply with a legal obligation
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Protect and defend the rights or property of the Company
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Prevent or investigate possible wrongdoing in connection with the Service
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Protect the personal safety of users of the Service or the public
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Protect against legal liability
8. Security of your personal data
The security of your personal data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
9. Legal basis for processing personal data
We may process personal data under the following conditions:
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Consent: You have given your consent for processing personal data for one or more specific purposes.
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Performance of a contract: The provision of personal data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.
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Legal obligations: The processing of personal data is necessary for compliance with a legal obligation to which the Company is subject.
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Vital interests: The processing of personal data is necessary in order to protect your vital interests or those of another natural person.
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Public interest: The processing of personal data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
In all cases, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
9.1. Your rights
The Company is committed to respecting the confidentiality of your personal data and guaranteeing that you can exercise your rights.
Under this Privacy Notice, and by law, you have the right to:
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Request access to your personal data. The right to access, update, or delete the information we have on you. Whenever possible, you can access, update, or request deletion of your personal data directly within your account settings section. If you are unable to perform these actions yourself, please contact us for assistance. This also enables you to receive a copy of the personal data we hold about you.
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Request the correction of the personal data that we hold about you. You have the right to have any incomplete or inaccurate information we hold about you corrected.
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Request the erasure of your personal data. You have the right to ask us to delete or remove personal data when there is no good reason for us to continue processing it.
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Request the transfer of your personal data. We will provide to you, or to a third party you have chosen, your personal data in a structured, commonly used, and machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
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Withdraw your consent. You have the right to withdraw your consent to the use of your personal data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of the Service.
9.2. Exercising your data protection rights
You can exercise your rights of access, rectification, cancellation, and opposition by contacting us. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will do our best to respond to you as soon as possible. You have the right to complain to a Data Protection Authority about our collection and use of your personal data. For more information, please visit the Commission d’accès à l’information du Québec.
10. Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.
11. Changes to this Privacy Policy
We update our privacy notice on a regular basis. We will notify you of any changes by posting the new privacy notice on this page. We will let you know via email and / or a prominent notice on our website, prior to the change becoming effective and update the "Last updated" date at the top of this privacy notice. You are advised to review this privacy notice periodically for any changes. Changes to this privacy notice are effective when they are posted on this page.
12. Contact Us
If you have any questions about our company's privacy notice, the data we hold on you, or if you would like to exercise one of your data protection rights, please do not hesitate to contact our Person Responsible for the Protection of Personal Information (PRPPI) by email at protection@metalmarquis.com.